Returns & Exchanges
Returns
You may return items within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In the original packaging
To start a return, please contact us at info@savageclimbing.com.
Items sent back without first requesting a return will not be accepted.
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g. wrong item or a defective product).
Exchanges
We accept exchanges within 14 days of delivery.
If you would like to exchange a product (for example, for a different size, wood type, or bristle style), please contact us first to confirm availability.
Non-Returnable Items
The following items are not eligible for return:
- Used brushes or items damaged due to misuse
- Custom or personalized products
Refunds
Once we receive and inspect your return, we will notify you.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note that original shipping costs are non-refundable unless the return was due to an error on our part.
Questions?
If you have any questions or concerns, contact us at info@savageclimbing.com.